• FAQ's

Eleganza La Mode Can I shop on Eleganza La Mode with Confidence?
You're in Good Hands! Competing against thousand of online retailers, we became one the leading fashion brand in UAE. We built customer's Loyalty and they keep on coming back for honesty,quality & class customers service we are providing. 
Eleganza La Mode How do I make a purchase?
Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘mini bag’ at any time. When you’re ready to place your order, select Proceed to Checkout from the mini bag and follow the straightforward prompts to complete our one-step checkout process.
Eleganza La Mode Can I order by telephone?
Yes — call us with details of the item you wish to purchase and your billing information and we will process your order. Call us on +971-504596446.
Eleganza La Mode Do you make custom orders?

Yes , we do accept a special order and we customize according to the customer given measurement.

Eleganza La Mode How can I know my correct measurements?
Just click to our SIZE CHART TAB located in the upper bar and it will help you to get your correct measurements. If you still facing difficulty on taking you measurements, please call us on 050 xxxx. 
Eleganza La Mode How will I know if you have received my order?
After you place your order, you will receive an email acknowledging your order has been received.
Eleganza La Mode What payments do you accept?
We do accept all major credit and debit cards. 
Eleganza La Mode Why I have to provide my email and my contact number when I made an order from Eleganza La Mode?

All our customers information kept confidential. Only it’s important to have an easy way to contact you when needed about your order as well as we want to ensure you get an order confirmation by email as a record of the purchase order.

Eleganza La Mode Is my personal information kept private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. We may use these details to inform you of new goods and services via email.We will only use your billing and credit-card information to process your order and inform you of its delivery.
Eleganza La Mode What are my shipping option?
Free ground shipping is available for orders above 1000 within UAE.Orders below 1000 price will be calculated at checkout based on your order’s size and weight. Depending on your country,You may pay duties,taxes or import fees in addition to our shipping rates, which only cover the transit cost of the product.
Eleganza La Mode When will my order ship?
Shipping of ready pieces to be delivered within 4 working days from the date of your order confirmation.Shipping of special/customized order to be delivered within 7 working days from the date of your order confirmation. 
Eleganza La Mode What is your return and exchange policy?
  •  Good can be returned within 7 days from purchase date.
  •  Good should be received in original condition. 
  •  Exchange of goods can be accepted within 14 days from purchase date. 
  •  Exchange can be accepted only for goods received in original condition. 
  •  Returned items must be in the exact same condition as they were received.
  •  Customized piece cannot be exchanged nor refunded.
  •  Items ON-SALE at the time of purchase are not eligible for return or exchange.


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